Information Collection & Use

Medical Care, LLC is the sole owner of the information collected on the Medical Care, LLC website. Medical Care, LLC collects personally identifiable information from our users only through registration for the mailing list, through the customer service survey, or through patient service requests.

Surveys or Contests

We may provide you the opportunity to participate in surveys on our site. If you participate, we will ask for certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, phone number, and/or email address).

We use this information to evaluate both the quality level of our website and our services in our offices. The contact information will be used to follow up with you, if provided, in order to address any problems or complaints.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Medical Care, LLC does not store this information for the sole purpose of sending this one-time email.

Your friend may contact us at http://www.medicalcarellc.com to address any problems.

Patient Services

We provide online patient services including appointment requests, prescription refill requests, and bill payment. If you participate in these services, we will ask limited personally identifiable information necessary to complete these services. Participation in these services is completely voluntary. If you choose to not disclose your personally identifiable information over the internet, you may use the phone, postal mail, or in person.

Uses of Information

Personally identifiable information is collected from the website by submission only and is not shared with any third party. Survey submissions are used to evaluate our site and quality of service we provide. Personally identifiable information is used, if provided, to follow up with you in order to address any complaints or issues. Signing up for the mailing list through the website is voluntary. Emails are sent regularly to inform you of new services and relative medical news.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on services, special deals, and relative medical news. You can sign up for these emails from us on any page of the website.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" or "Unsubscribe."

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We do not share aggregated demographic information about our user base with any third party or advertisers.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We DO NOT Share Personally Identifiable Information with Third Parties.

Service Providers

We use other third parties to provide mailing list services on our site. When you sign up for the mailing list, we will share your email address as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Choice/Opt-out

We provide you the opportunity to 'opt-out' or 'unsubscribe' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you join the mailing list, you may request to no longer receive these emails by 'unsubscribing.'

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at donh@medicalcarellc.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

We use a third-party tracking service to track non-personally identifiable information about visitors to our site. This information includes items such as: volume of traffic, unique visitors, page hits, general hits, and date/time stamps, geographic location, and time on site. This information is used to analyze trends and administer the site.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Medical Care, LLC. Please be aware that we, Medical Care, LLC, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update or deactivate it by 'unsubscribing' by following the information in any newsletter, emailing us at donh@medicalcarellc.com, or by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at donh@medicalcarellc.com.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:
Medical Care, LLC
(423) 929-2584
(423) 542-5109 fax
401 E. Main St.
Johnson City, TN 37601
stevehopland@medicalcarellc.com